Shipping & Delivery
Find answers to the most common questions about shipping, delivery times, tracking, customs, and more.
FREQUENTLY ASKED QUESTIONS
Delivery times depend on your location:
• Europe (NL, BE, DE, FR, ES, IT): 6–8 business days
• United Kingdom, United States, Australia: 6–12 business days
• Other countries: 6–12 business days
Orders are typically processed and dispatched within 1–2 business days.
Yes — always. Every Duffled order ships free, to every destination, with no minimum order required. Shipping costs are included in our product pricing so you never see a surprise at checkout.
Yes. As soon as your order is dispatched, you will receive a shipping confirmation email with your personal track & trace link. You can use it to follow your order in real time.
Tracking updates can occasionally be delayed, especially during busy periods or customs processing for international orders. If your tracking shows no movement for more than 5 business days, contact us at support@wearduffled.com and we will investigate immediately.
First, check around your delivery address — parcels are sometimes left with a neighbour, at a reception desk, or in a safe spot. If you still cannot find it, contact us at support@wearduffled.com within 7 days of the delivery notification and we will sort it out.
For orders within the European Union, no additional customs fees apply. For orders shipped to the UK, US, Australia, or other non-EU countries, import duties or taxes may be charged by your local customs authority. These fees are outside our control and are the responsibility of the customer.
Orders & Payments
Have questions about your order or payment? Find quick answers to our most frequently asked questions.
Browse our store at wearduffled.com, choose your product, select your size, and add it to your cart. Follow the checkout steps to complete your order. You will receive a confirmation email as soon as your order is placed.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Klarna (buy now, pay later). All payments are processed securely.
We process orders quickly, so changes are only possible within a short window. Contact us immediately at support@wearduffled.com with your order number and we will do our best to help before dispatch.
Yes — you will receive a confirmation email as soon as your purchase is complete. If you do not see it within a few minutes, check your spam folder. If it is still missing, contact us and we will resend it.
Absolutely. Our store is built on Shopify, which uses industry-standard SSL encryption to protect all payment information. We never store your card details.
Returns & Refunds
Learn more about our return process, refund policy, and how we make returns as simple as possible.
We offer a 30-day return policy. If you are not satisfied, you can return your item within 30 days of receiving it — provided it is unworn, unused, with tags attached, and in its original packaging.
Contact us at support@wearduffled.com with your order number and reason for return. We will provide the return address and instructions. Please do not send items back without contacting us first — unrequested returns will not be accepted.
Return shipping costs are the responsibility of the customer, except when the item is defective, damaged, or incorrect. In those cases, we cover return shipping and offer a full refund or replacement.
Yes. The quickest way is to return your current item and place a new order for the correct size once the return is accepted. Contact us at support@wearduffled.com and we will guide you through it.
Once we receive and inspect your return, we will notify you by email. If approved, the refund is processed to your original payment method within 10 business days. Your bank may take additional time to post it.
Contact us at support@wearduffled.com with your order number and a photo of the issue. We will cover return shipping and send a replacement or full refund right away.
Items purchased at a discount of 20% or more, gift cards, and personalized or custom orders cannot be returned. All other standard conditions apply to sale items within the 30-day window.
Sizing & Fit
Find answers to common questions about sizing, fit, measurements, and choosing the right size.
Check our sizing guide on the product page. For socks, match your EU shoe size to the corresponding sock size (S, M, L, XL). For slippers, measure your foot length in cm and match it to our EU size chart. When in doubt, size up.
For socks, size up for a relaxed fit or size down for a snug fit. For slippers, always size up — they should feel comfortable and never tight.
Yes — our sizing is based on standard EU shoe sizes. The size chart on each product page shows exactly which shoe size each sock size fits.
Our slippers are designed to fit true to EU size. Check your foot length in cm against our size chart for the most accurate fit. If between sizes, go up.
Compression socks are suitable for most people and great for daily wear, travel, sport, and recovery. However, if you have a circulatory condition, diabetes, or have been advised by a doctor to avoid compression garments, please consult your healthcare provider first. Our compression socks use lifestyle-level compression (10–20 mmHg) and are not medical devices.
Product Questions
Looking for more product details? Find answers about materials, features, sizing, and product care.
Compression socks apply graduated pressure — tightest at the ankle, gradually decreasing up the calf. They support healthy blood circulation, reduce leg fatigue, and help with recovery after exercise or long periods of sitting or standing. They are popular for travel, work, sport, and post-workout recovery.
Yes — our light compression socks (10–15 mmHg) are specifically designed for all-day wear. They are comfortable enough to put on in the morning and keep on until the evening. Our moderate compression (15–20 mmHg) is better suited for active use, travel, or recovery periods rather than extended all-day wear.
Yes. Our socks are made with high-quality combed cotton or bamboo blends that offer breathability and moisture management during activity. Our compression socks in particular are excellent for running, cycling, gym training, and post-workout recovery. The elastane blend ensures they stay in place and don't slip down during movement.
Our recovery slippers are primarily designed for indoor use — at home, post-gym, or around the house. The EVA sole is durable and has an anti-slip texture, so short outdoor use (stepping outside briefly) is fine. For extended outdoor use, we recommend our dedicated outdoor styles when available.
Our casual socks are made from a minimum of 80% combed cotton or 60–70% bamboo viscose — selected for softness, breathability, and durability. Our compression socks use a high nylon/elastane blend to maintain graduated pressure. Exact material composition is listed on each product page.
Most socks use high polyester content to cut costs — they feel cheap, wear out quickly, and trap heat. Duffled socks use premium combed cotton or bamboo, a minimum 200-needle knit for a finer texture, and a proper elastane blend for lasting shape. The difference is noticeable from the first wear.
With proper care, our socks maintain their shape, color, and elasticity through 30+ washes. Our slippers are designed for daily use without deforming or losing their supportive properties. Quality is non-negotiable for us — we test every product before it reaches you.
For socks: wash at 30 degrees, inside out. Air dry flat — do not tumble dry. Use the included laundry bag to keep pairs together and protect the fabric. Do not iron.
For slippers: wipe clean with a damp cloth. Do not machine wash EVA slippers. Store away from direct sunlight to prevent sole discoloration. EVA soles may feel slightly firm at first — they soften naturally with regular use.
Giving Back
Yes — and it is a permanent commitment, not a campaign. We donate 5% of our net profits to a cause focused on comfort and wellbeing every quarter. You can read the full story on our Giving Back page.
We are currently finalising our giving partner — an organisation that is transparent about how funds are used and focused on basic needs like warmth, comfort, and dignity. We will announce our partner on our Giving Back page as soon as it is confirmed.
We publish a quarterly update on our Giving Back page showing the total amount donated and where it went. Full transparency — no exceptions.
Contact & Support
Need help? Explore our support resources or contact our team for personalized assistance.
Email us at support@wearduffled.com. We respond to all messages within 1 business day, Monday to Friday.
Check your sent folder to confirm the email reached support@wearduffled.com, and check if our reply landed in your spam folder. If you still have not heard from us within 2 business days, resend your message and we will prioritise your response.
Not yet — but we are working on it. Email is the fastest and most reliable way to reach us for now. We take every message seriously and aim to respond within 1 business day.