Politique d’expédition

Last updated: June 2026 · wearduffled.com · support@wearduffled.com

Free Shipping — Always

Every Duffled order ships free. No minimum. No conditions. No surprises at checkout.

We believe the price you see is the price you pay. Order with confidence.

Delivery Times by Region

Delivery times are counted in business days from the moment your order is dispatched — not from when you place your order. Orders are typically processed and dispatched within 1–2 business days.

 

Destination	Shipping Cost	Delivery Time	Tracking
Netherlands (NL)	Free	6–8 business days	Yes — email confirmation
Belgium (BE)	Free	6–8 business days	Yes — email confirmation
Germany (DE)	Free	6–8 business days	Yes — email confirmation
France (FR)	Free	6–8 business days	Yes — email confirmation
Spain (ES)	Free	6–8 business days	Yes — email confirmation
Italy (IT)	Free	6–8 business days	Yes — email confirmation
United Kingdom (UK)	Free	6–12 business days	Yes — email confirmation
United States (US)	Free	6–12 business days	Yes — email confirmation
Australia (AU)	Free	6–12 business days	Yes — email confirmation
Other countries	Free	6–12 business days	Yes — email confirmation

Business days are Monday through Friday, excluding public holidays. During peak periods (sale events, holidays) delivery times may be slightly longer. We will communicate any delays proactively.

Order Tracking

Every Duffled order comes with a track & trace code. Here is how it works:

•     You place your order on wearduffled.com

•     We process and dispatch your order within 1–2 business days

•     You receive a shipping confirmation email with your personal tracking link

•     Click the link to follow your order in real time

•     Your order arrives at your door within the estimated delivery window

If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first. If it is not there, contact us at support@wearduffled.com and we will look into it immediately.

Order Processing

Orders placed before 12:00 (noon) on a business day are typically processed the same day. Orders placed after 12:00 or on weekends and public holidays are processed the next business day.

Once an order has been dispatched, we are unable to modify the delivery address or cancel the order. If you need to make changes, please contact us as soon as possible at support@wearduffled.com and we will do our best to help before dispatch.

Customs & Import Duties (Non-EU Orders)

For orders shipped outside the European Union — including the United Kingdom, United States, and Australia

— your order may be subject to import duties, taxes, or customs fees upon arrival in your country.

These charges are determined by your local customs authority and are the responsibility of the customer. Duffled has no control over these fees and cannot predict their amount. We recommend checking with your local customs office if you have questions before placing your order.

Please note: if a package is refused due to unpaid customs duties, the order cannot be refunded.

Incorrect Delivery Address

Please double-check your delivery address before completing your order. Duffled is not responsible for orders delivered to an incorrect address provided at checkout.

If you notice an error in your address immediately after placing your order, contact us at support@wearduffled.com as quickly as possible. We will do our best to correct it before dispatch, but we cannot guarantee changes once the order is being processed.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please take the following steps:

•     Check your tracking link for the latest update

•     Check if a delivery attempt was made and a note was left

•     Check with neighbors or your building's reception if applicable

If your tracking shows no movement for more than 5 business days, or if your order is significantly overdue, contact us at support@wearduffled.com. We will investigate with the carrier and make it right.